How Med Spas Offer Weight Loss Programs Through Telehealth

Walk into many med spas today and you will hear the same question at the front desk: "Do you do the weight loss shots?" Clients want medical weight management, and they would rather get it from a business they already trust. The challenge is that running a prescription program in-house takes clinical staff, pharmacy relationships and compliance work most spas do not have.

That is why many spas now offer weight loss through telehealth. The spa keeps the brand and the client relationship, while a licensed clinical team handles medical review. Spa owners who want to see a working example can look at how this platform from Cuvo Health structures it. Below is the journey from the client's side and the spa's side.

The client journey, step by step

From the client's point of view, a well-run telehealth for med spas program feels simple:

Discovery. The client hears about the program at a visit, in an email or on the spa's website.
Online intake. They complete a medical questionnaire on their phone, under the spa's brand.
Provider review. A licensed provider reviews the intake and may message or video-call them.
Labs if needed. If the provider orders labs, the client completes them at a retail lab, with a home kit or through an in-home draw.
Decision. The provider decides whether medication is appropriate. Some clients will not qualify, and that is a normal part of responsible care.
Shipping. If prescribed, a licensed pharmacy ships the medication, often with temperature control.
Ongoing support. Check-ins, refills and provider follow-ups continue through a patient portal.

What the spa actually does

In a white label model, the spa's role is clear and limited to non-medical work:

Branding, website and storefront
Marketing to existing and new clients
Answering non-medical questions about billing and scheduling
In-person touchpoints, such as offering members perks on aesthetic services

The spa does not decide who gets medication, and staff should not hint otherwise.

What the clinical partner handles

The partner runs the medical side. Cuvo says this includes a licensed provider network across all 50 states, 17 partner pharmacies with cold-chain shipping, HIPAA coverage with a BAA, LegitScript management and 50-state regulatory monitoring. It lists semaglutide and tirzepatide among the options providers may consider where clinically appropriate.

Pricing the program

Spas usually sell weight loss as a monthly membership. To price it, add up:

Platform fees and per-consult fees
Medication cost, which varies by prescription
Shipping and labs, if not included
Your marketing cost per enrolled member

Cuvo publishes a $25 fee per completed consult with no revenue share and a 0% medication markup, on top of setup and monthly plan fees. Be transparent with clients about what is included and what costs extra.

Marketing without overpromising

Weight loss is one of the most regulated advertising categories. The FTC's guidance on health product claims explains that health claims need competent and reliable scientific support. For a spa, that translates into a few rules:

Never promise a specific number of pounds
Avoid before-and-after photos that suggest typical results
Explain that a licensed provider decides eligibility
Mention that medication is one part of a broader plan

Also note that the FDA has raised safety concerns about unapproved and compounded GLP-1 products. cuvo.co Talk to counsel about how you describe any compounded options.

Training your front desk

Your front desk team will field most questions. Give them a short, approved script. It should explain that the program is online, that a licensed provider reviews every client, that not everyone will be prescribed medication and where to send medical questions. Role-play a few tricky conversations, such as a client asking for a specific drug by name. Consistent answers protect clients and your reputation.

Is it right for your spa?

Telehealth weight loss fits best when your clients already ask about it, your team is comfortable explaining a medical process honestly and you are ready to support members for months, not weeks. If that sounds like your spa, start small, learn from your first members and grow from there.